ServiceNavigator

Our motivation

Find machine faults faster! The implementation of this idea arose from the Makeathon #horizonteOWL 2020. The so-called ServiceNavigator, should enable service technicians to find solutions for machine faults faster.

Our idea

To support service technicians, a mobile tool is being developed in which service information, frequent causes of faults and their solutions, and maintenance reports are recorded. In case of doubt, this knowledge is also used to provide the maintenance personnel at the machine operator with the knowledge they need to service machines independently. This is necessary, for example, if a timely visit to the customer is impossible due to contact restrictions.

Your benefit

In addition to the simple handling of maintenance information, the ServiceNavigator includes a function for automatic fault cause detection. For this purpose, the project team is developing software that functions as an automated diagnostic tool. For this purpose, the stored knowledge of service technicians is translated into intelligent fault trees, which are then evaluated by a question-answer catalog. In this way, faults can be found directly by the machine operator and, if in doubt, repaired without the need for time-consuming service calls. By means of automatic feedback evaluation, the software is intended to optimize itself in the long term in order to make fault cause detection increasingly efficient over time.

The use of the software is intended to counteract bottlenecks in the machine manufacturer's service organization and significantly increase machine availability for the operator.

Partner

The consortium of Fraunhofer IOSB-INA, Fraunhofer IEM, Fraunhofer ENAS, Unity AG, and Gea Westfalia Separator Group GmbH expects to be able to handle faults five times faster, and thus plans to effectively strengthen the relationship between machine manufacturers and operators.